YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA. The rep might suggest talking to his/her manager, but, again, politely say, “Thank you, but I’d like to speak to a customer service Now that I know it is the LAW – I will do it for sureĪny time you call an 800 number (for a credit card, banking, Verizon, health and other insurance, computer help desk, etc) and you find that you’re talking to a foreign customer service representative (perhaps in India, Philippines, etc), please consider doing the following:Īfter you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please, very politely (this is not about trashing other cultures) say, “I’d like to speak to a customer service representative in the United States of America.” I’d simply ask to be transferred to a supervisor in the I know this works because they were so bad that when India answered I wouldn’t even deal with them. What a difference now when you call them…and it created 300 jobs. The gas company serving this area brought their call center back to Phoenix from India last year after numerous customer complaints. If you agree, please tell 10 people you know and tell them to tell 10 people they know….etc…etc…Ĩ00-ASK-4-USA-DO NOT DELETE BEFORE READING ! Remember – the goal here is to restore jobs back here at home – not to be abrupt or rude to a foreign phone rep. If I tell 10 people to consider this and you tell 10 people to consider doing this – see what I mean… Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day on. Imagine if tomorrow, every US citizen who has to make such a call and then requests a US rep, imagine how that would ultimately impact the number of US jobs that would need to be created ASAP. Tonight when I got redirected to a USA rep, I asked again to make sure – and yes, she was from Fort Lauderdale. It only takes less than one minute to have your call redirected to the USA. I have done this twice and it works! Any time you call an 800 number (for a credit card, banking, charter communications, health insurance, insurance, you name it) and you are transferred to a representative (like in India), please consider doing the following:Īfter you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please very politely (very politely – this is not about trashing other cultures) say, “I’d like to speak to a customer service representative in the United States of America.” The rep might suggest talking to his/her manager, but, again, politely say, “Thank you, but I’d like to speak to a customer service representative in the USA.” YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA. Please consider doing the following when you are talking on the phone to any US customer service representative that is based in a foreign country (like India). I didn’t know we could do this, and will start doing it from now on to keep Americans working. I’ve refused to use the automated check outs and have had two cashiers already thank me for help saving their job. Once again, I found out that if we use those check outs rather than cashiers, people lose their jobs too. It works every time and I actually get my issues taken care of.Īnother thing to help save even more jobs … don’t use the automated check out lanes they are pushing at the big box stores. I’ve tried it on a half a dozen major companies including cable, bank, phone and mortgage companies. that they must transfer you after that request. by saying “I want to speak to a representative in America.” (Don’t take no for an answer on this)
DIRECT EXPRESS TALK TO REPRESENTATIVE PASSWORD
Right at that moment I broke the code, the secret password for customer service.Ĭome to find out that every American company using overseas operators must transfer you to an American rep. can barely speak English? Once with a major mortgage company it was so bad I demanded to speak with someone who spoke English. So, how many times have you called a companies service phone line and found that the rep. I believe it can also save and create jobs in America while giving people better customer service. I want to share with you some great information that I found out purely by accident. Although the practice of U.S.-based companies’ operating call centers in other countries (where labor costs are cheaper) to handle customer service issues has been the focus of some legislative interest, there is not yet, as claimed in the following examples, any federal law requiring companies which utilize foreign call centers to disclose that information to their customers or to transfer such calls to U.S.-based operators upon customer request:
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